At Protein Plus, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our order processing, delivery timelines, and related terms.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
Once your order is confirmed, you will receive an email or SMS notification with order details.
Delivery Timeline
We aim to deliver your order within 5–7 working days across most locations in India. Delivery times may vary depending on your location, courier availability, and external conditions.
Remote or rural areas may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping on selected products, promotional offers, or bulk orders.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this tracking number to monitor the status of your delivery in real-time.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as:
Weather conditions
Courier service issues
Public holidays
Natural disruptions
Protein Plus is not liable for delays caused by such unforeseen circumstances, but we will assist you in tracking and resolving delivery issues.
Incorrect Address
Customers are responsible for providing accurate shipping details. Protein Plus will not be responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with proof (photos or videos). We will review the issue and provide a suitable resolution.
Delivery Confirmation
Once the product is delivered to the provided address, it will be considered successfully delivered. Protein Plus is not responsible for lost or stolen packages after delivery confirmation.
Contact Us
For any shipping-related queries or concerns, please contact us:
Protein Plus Support Team
Email: support@proteinplus.com
Phone: +91 XXXXX XXXXX